Shipping Policy

Ordering for Canada

We offer delivery to Canadian addresses supported at checkout. Enter your destination to review available services and the applicable delivery charge before authorizing payment. An item or address may have different delivery options.

Two stages of delivery

After payment is successfully authorized, normal order processing takes approximately 1–2 business days. Once dispatched, estimated transit is a separate 4–6 business days. Weekends and applicable holidays do not count as business days. These estimates are not a promise of arrival on a particular date.

Address and tracking

Check the street, unit number and postal code before placing an order. Contact us promptly about an address error; changes may no longer be possible after dispatch. Use the tracking information supplied for your shipment, allowing time for the carrier’s first scan.

When a parcel needs attention

For a delayed, missing, damaged or delivered-but-not-received parcel, email pfall3077@gmail.com. Include the order number, checkout email and any tracking reference. Check the delivery area and with household members if tracking says delivered. Keep packaging and photograph damage. We will review the available information with you; an investigation can take additional time.